
Service provider management
- Expertise in drawing up specifications in all areas linked to IT infrastructure
- Monitoring services provided on a day-to-day basis and checking compliance with SLAs
- Applying ITIL methodology for the management service
- Serving as relay between the end user and the service provider
- Drawing up operating procedures to constantly improve operating excellence
SAP BC
Implementing and monitoring the ‘Basic Components’ part of an SAP environment.
WAN
- Establishing the topology of an external network
- Managing its security
- Establishing the redundancy strategy of the main and secondary lines
- Surveillance of performance, load and availability